Microsoft Dynamics 365 Customer Engagement is a cloud-based CRM solution that helps businesses manage sales, customer service, and marketing. It centralizes customer data, streamlines interactions, and provides tools to strengthen relationships and boost engagement.

Yes, it is one of the core applications within Microsoft Dynamics 365. It connects seamlessly with other Dynamics apps, including Business Central, to offer a full platform for managing your operations and customer relationships.

Customer Engagement offers features like lead and opportunity tracking, contact and account management, email and Teams integration, sales forecasting, workflow automation, case management, and customer insights powered by AI.

Microsoft Dynamics 365 Customer Engagement integrates natively with Microsoft 365, Business Central, and Power Platform. It offers more flexibility in customization, stronger reporting through Power BI, and better alignment with teams using Microsoft tools.

Yes. Customer Engagement is highly configurable. You can customize fields, forms, workflows, dashboards, and automations using tools like Power Apps and Power Automate, without heavy development.

Yes. You can integrate Customer Engagement with Dynamics 365 Marketing or third-party tools to run email campaigns, manage marketing lists, segment contacts, and track customer engagement across channels.

Yes, Dynamics 365 includes built-in case management for customer service. You can assign, escalate, and resolve support requests while tracking performance metrics.

Yes. Customer Engagement integrates with Microsoft Dynamics 365 Business Central and other ERP systems via native connectors, APIs, or middleware like Power Platform, enabling unified customer and financial views.

Yes. Microsoft offers a mobile app for iOS and Android so your team can access customer data, update records, and manage tasks on the go.

Typical Microsoft Dynamics 365 Customer Engagement implementations take 4–8 weeks depending on your data, required customizations, and integration needs. More complex setups can take longer.

Yes. Data migration tools and services are available to move records, activities, and history from platforms like Salesforce, Zoho, and HubSpot into Dynamics 365.

Yes. Dynamics 365 supports multiple languages and currencies out of the box, making it suitable for global teams and international customers.

Yes. Customer Engagement is fully cloud-based and hosted on Microsoft Azure, offering secure, scalable access from anywhere with no need for on-prem infrastructure.

Dynamics 365 is hosted on Microsoft’s secure cloud platform with features like encryption, role-based access, audit logs, and compliance with GDPR, HIPAA, and more.

Yes. You can manage consent, control data retention, and meet compliance standards using built-in tools and policies within Dynamics 365.

There are license options for sales, customer service, and marketing users. Pricing varies by access level and modules needed. Team Member licenses are also available for light users.

Yes. While it scales to enterprise use, Microsoft Dynamics 365 Customer Engagement is also a great fit for SMBs that need advanced CRM tools without overwhelming complexity.

Yes. With APIs and third-party connectors, you can sync contact forms, inquiries, lead data, and customer activity between your website or store and the CRM.

Yes. It includes AI-powered insights like lead scoring, opportunity health, relationship analytics, and conversation intelligence to help you sell smarter and serve better.

Microsoft releases two major updates per year with new features, plus regular service and security patches. Updates are automatic and included in your subscription.